r/toolbox • u/hacksoncode • May 31 '24
Anyone else seeing toolbox not working today? [solved]
Toolbox stopped working for me, nothing happened when I clicked the gear icon.
I tried uninstalling and reinstalling the extension, no good. Now it's not even showing the settings gear icon or bottom bar at all.
The extension shows as greyed out in my extensions manager, which usually means chrome disabled it for not being in the store, but it's the version from the web store...
Installed version is the latest: 6.1.13: "Delaying Donkey"
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u/md28usmc Jun 01 '24
Not working for me either. I can no longer add user notes. and other things in modmail. The list of subReddits I mod that was next to the gear is also gone.
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u/dkozinn Remember, toolbox loves you! Jun 01 '24
u/PitchforkAssistant discovered that it's a conflict with the PrivacyBadger extension. I'll quote from their post to the Toolbox Discord:
I had issues with Toolbox too yesterday. It turned out to be Privacy Badger blocking the service worker's requests to reddit.com
I didn't have the dynamic tracker learning thing turned on and the issue persisted after resetting Privacy Badger, so it seems reddit was added to their default list of blocked third party trackers.
I removed it from the list and everything went back to normal.
This has fixed the issue for me.
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u/DaminDrexil Jun 02 '24
Thank you and /u/PitchforkAssistant. I had the same issue, and whitelisting the reddit domains in PrivacyBadger solved it.
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u/lightningusagi May 31 '24 edited Jun 01 '24
Yes, I'm running into the same issue. I also tried reinstalling and also can't see the settings. Prior to reinstalling it, when I'd click the gear, nothing would happen.
Using 6.1.13 on Chrome.
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u/sabbah May 31 '24 edited May 31 '24
Yes, not working. I can't backup the setting too.
Edit: Installed version: 7.0.0.3 beta f62218b
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u/dkozinn Remember, toolbox loves you! May 31 '24 edited Jun 01 '24
Did the beta help? I'm currently on Chrome version 125.0.6422.142 (Official Build) (arm64) on MacOS Sonoma 14.5.
EDIT: It seems to work when using firefox. I restored my settings and it seems to mostly be working, but as I don't normally use Firefox I view this as a workaround.
Toolbox debug information
Info Toolbox version 6.1.13 Browser name Chrome Browser version 125.0.0.0 Platform information Macintosh; Intel Mac OS X 10_15_7 Beta Mode false Debug Mode false Compact Mode false Advanced Settings true Cookies Enabled true 1
u/sabbah Jun 01 '24
Did the beta help?
No, I'm using the beta since it was released, worked perfectly until yesterday. It seems all of this started when reddit started pushing the new queue instead of the old queue.
I'll try the firefox, hope it works.
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u/j1ggy May 31 '24
It's been working for me. But it seems that Reddit has been doing something in the background, a lot of people using patched third party apps were also having issues.
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u/Bossman1086 Jun 01 '24
Yep. Broke for me an hour or two ago. No quick mod action buttons next to usernames for quick bans and mod notes and can't access the settings.
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u/livejamie Jun 01 '24 edited Jun 01 '24
Broken for me in Chrome, working in Firefox.
Filed a bug report https://github.com/toolbox-team/reddit-moderator-toolbox/issues/947
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u/eritbh ...and 1 more » Jun 01 '24
Thanks to /u/PitchforkAssistant, /u/md28usmc, and others in the Toolbox Discord for helping investigate this while I'm busy with a move. It sounds like the culprit is an update to the Privacy Badger extension which made it start blocking Reddit requests made by Toolbox, and the fix is just to uninstall and reinstall that extension. Let me know if this fix doesn't work and I'll hopefully be able to do more investigation on my end soon.